FreeSpinz Privacy Policy

We respect your privacy and are committed to protecting your personal data while you enjoy our games and sports betting services. This Privacy Policy explains how we at FreeSpinz collect, use, store, and safeguard your information when you visit our website or any of our mirror domains. By registering an account or browsing our platform, you agree to the practices described below.

Who We Are

FreeSpinz is operated by Pacific Odds S.R.L., a company registered in Costa Rica under registration number 3-102-934457, with its registered address at 3335 10th Avenue, Catedral District, San José, Costa Rica. Payment processing services are provided by Bee Dream Limited, registered in Cyprus (HE378199), located at Iphigenias 14, 3036 Limassol. We operate under licence No. ALSI-202510032-FI1, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, on 16.10.2025. At FreeSpinz, we serve players in Canada, Ireland, Finland, the Nordics, and India, offering casino and sportsbook services on a single platform.

Information We Collect

To provide you with a secure and personalized gaming experience, we collect the following categories of information:

• We gather registration data such as your full name, date of birth, email address, phone number, and residential address.
• We collect payment information, including details related to your chosen deposit and withdrawal methods, such as Visa, Mastercard, Neteller, Skrill, Interac, or supported cryptocurrencies like BTC, ETH, and USDT.
• We track your gaming activity, including wagers, deposits, withdrawals, and bonus usage, to improve our services and comply with regulatory obligations.
• Our systems automatically record technical data such as your IP address, device type, browser, and login timestamps.
• We may collect identity verification documents, including proof of ID, proof of residence not older than 90 days, and proof of payment method ownership, as part of our KYC procedures.

How We Use Your Information

We at FreeSpinz use your personal data to operate our services efficiently and responsibly. Specifically, we use your information to:

• Verify your identity and age before allowing account activity.
• Process deposits and withdrawals securely across our 39 supported payment methods.
• Communicate important account updates, promotions, and responsible gaming reminders.
• Detect and prevent fraud, money laundering, and unauthorized access.
• Improve our website, casino games, and sportsbook features based on usage patterns.
• Comply with our licensing obligations under Anjouan gaming regulations.

Legal Basis for Processing

Our processing of your data is based on the performance of our contract with you, our legitimate business interests, compliance with legal obligations such as KYC and anti-money laundering rules, and, where applicable, your consent. If you are located in a jurisdiction with specific data protection laws, we ensure our practices align with those requirements as much as our licensing framework allows.

Cookies and Tracking Technologies

Here at FreeSpinz, we use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies also help us tailor bonus offers, such as our Casino Welcome Pack or Pick & Spin promotions, based on your activity. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment processors, including Bee Dream Limited, to facilitate transactions.
• Game providers such as Pragmatic Play, Evolution, NetEnt, and Play'n GO, solely to enable gameplay and verify fair results.
• Regulatory authorities, including the Government of the Autonomous Island of Anjouan, upon lawful request.
• Fraud prevention and identity verification service providers.
• Law enforcement agencies where required by applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal, accounting, and regulatory obligations. KYC documents are typically retained for the periods required under our licensing conditions, and cashout-related records may be kept longer to resolve disputes or investigations.

Data Security

Our FreeSpinz platform employs industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure. While we take extensive precautions, no method of electronic transmission or storage is entirely secure, and we encourage you to safeguard your own login credentials.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Access the information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a relevant data protection authority, where applicable.

To exercise these rights, you can contact our support team at support@freespinz.com, and we will respond in accordance with applicable regulations.

Restricted Jurisdictions

We do not offer our services to residents of Austria, Belarus, Bulgaria, Comoros, Estonia, France, Germany, Israel, the Netherlands, North Korea, Portugal, Romania, Russia, Spain, Ukraine (including Crimea), the United Kingdom, the United States of America, or any FATF blacklisted country. If you access FreeSpinz from a restricted territory using a VPN or similar tool, please note that VPN usage is not permitted under our terms.

Children's Privacy

Our services are strictly intended for adults of legal gambling age. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed immediately.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective policies.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We recommend reviewing this page regularly, as continued use of FreeSpinz after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, our support team is available 24/7 via live chat or email at support@freespinz.com. We are committed to addressing your privacy concerns promptly and transparently.