FreeSpinz Terms and Conditions

Welcome to FreeSpinz. These Terms and Conditions govern your use of our website and all services offered by us, including our casino games, live dealer tables, and sportsbook. By registering an account with FreeSpinz, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, you must not use our services.

Company Information and Licensing

Our FreeSpinz platform is operated by Pacific Odds S.R.L., a company registered in Costa Rica under registration number 3-102-934457, with its registered address at 3335 10th Avenue, Catedral District, San José, Costa Rica. Payment processing is handled by Bee Dream Limited, registered in Cyprus (HE378199). We at FreeSpinz operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202510032-FI1, issued 16 October 2025. Our licence authorises us to provide online casino and sports betting services to eligible players in our target markets, including Canada, Ireland, Finland, the Nordics, and India.

Eligibility and Restricted Territories

To open an account with us, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We do not accept players from Austria, Belarus, Bulgaria, Comoros, Estonia, France, Germany, Israel, the Netherlands, North Korea, Portugal, Romania, Russia, Spain, Ukraine (including Crimea), the United Kingdom, the United States of America, or any country on the FATF blacklist. Our FreeSpinz team reserves the right to close or suspend accounts registered from these territories, and any pending withdrawals may be forfeited if fraudulent circumvention of location restrictions is detected. We do not permit the use of VPNs or proxy services to mask your true location, and any breach of this rule may result in account termination.

Account Registration

When you create an account at Free Spinz, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials. Our security team monitors accounts for suspicious activity, and we reserve the right to request additional verification at any time.

• You may only hold one active account with us
• We require you to keep your personal details up to date
• You must not allow anyone else to access or use your account
• We may suspend accounts pending identity verification

Deposits, Withdrawals, and Currencies

At FreeSpinz, we accept a wide range of currencies including EUR, USD, CAD, INR, and various cryptocurrencies such as BTC, ETH, LTC, USDT, USDC, TRX, XRP, ADA, BCH, and DOGE. Our minimum deposit requirement is 30 CAD to claim the casino welcome bonus and 20 CAD for the sports welcome offer. We support 39 payment methods, including Visa, Mastercard, Apple Pay, Google Pay, Neteller, Skrill, Interac, Revolut, and dedicated banking options for Irish and Nordic players.

Our FreeSpinz withdrawal policy allows up to 100,000 EUR per 30 days, with any excess automatically carried over to the following month. Each deposit is subject to a 1x wagering requirement before it becomes eligible for withdrawal. Processing typically takes up to 3 business days once your request is approved. VIP players enjoy higher withdrawal limits as part of our loyalty structure.

Verification (KYC)

We may request identification documents, proof of residence no older than 90 days, and proof of ownership of your payment method. You must submit requested documents within 30 days, and our review process may take up to 10 days. We reserve the right to delay or decline withdrawals until verification is complete.

Bonuses and Promotions

Our Casino Welcome Pack offers 300% plus 400 Free Spins on qualifying first deposits, while our Sport Welcome Pack provides a 100% boost and 2 Free Bets across your first two deposits. Wagering requirements must be completed within 7 days for casino bonuses and 14 days for sportsbook offers. Slots contribute 100% toward wagering, while live casino games contribute only 10%. Roulette, blackjack, baccarat, sic bo, and crash games are excluded from bonus wagering contributions. The maximum bet permitted while a bonus is active is 5 EUR.

We also offer a no-deposit bonus of 50 Free Spins upon sign-up, subject to a 40x wagering requirement and a maximum cashout of 50 EUR/USD, to be wagered within 7 days. Additional promotions at FreeSpinz include our Weekly Cascade offers, Cashback Promo on net losses, and our Pick & Spin selection available every Tuesday, Thursday, and Saturday. We reserve the right to modify, suspend, or withdraw any promotion at our discretion, and abuse of bonus terms may result in forfeiture of winnings.

Tournaments and Giveaways

We periodically run tournaments such as the 10,000 EUR Race, Lucky Races with a 2,500,000 EUR prize pool, Playson Blasts & Races, and Pragmatic Play Drops & Wins. Participation is subject to specific tournament rules published on our website, and we reserve the right to disqualify entrants who violate fair play conditions.

VIP Program

Our VIP Club operates on an invitation basis for active players and includes five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly Reload bonuses range from 120% at Bronze up to 270% at Diamond level. Higher tiers unlock additional benefits, including Weekly Cashback, VIP Challenges, a dedicated VIP Manager, Wednesday Reward, VIP Tournaments, Priority Withdrawals, and Exclusive Offers reserved for Diamond members. We also offer a VIP Transfer program, granting a 30-day Gold trial to qualifying VIP players transferring from other casinos.

Games and Providers

We at FreeSpinz Casino feature over 7,000 games from more than 80 providers, including Pragmatic Play, Hacksaw Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, and many others. Our live casino section is powered by providers such as Evolution, Playtech, and Pragmatic Play Live, offering blackjack, roulette, baccarat, poker, and game shows. Our FreeSpinz Originals collection includes Plinko, Wheel, Mines, Diamonds, Blackjack, Keno, Roulette, Dice, Blitz, and Baccarat. We also operate jackpot games, including our Regal Jackpot and PateLink Jackpot, alongside a full sportsbook covering soccer, tennis, esports, basketball, and many other markets with Boosted Odds.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion, and reality checks. If you feel your gambling activity is becoming problematic, we encourage you to contact our support team for guidance and assistance.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential losses arising from your use of our services, including technical failures, internet interruptions, or third-party software issues. Our services are provided "as is," and we make no guarantee of uninterrupted availability.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Updated terms will be published on our website, and your continued use of FreeSpinz constitutes acceptance of any changes. We recommend reviewing this page periodically to stay informed of your rights and obligations.

Contact Us

If you have questions about these terms, our support team is available 24/7 via live chat, or you may reach us by email at support@freespinz.com. We also provide a comprehensive FAQ section for quick answers to common queries.